Privacy Policy

This Privacy Policy describes how your personal information is collected, used and shared when you visit or make a purchase from PetFish ("the Site").

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, your IP address, your time zone and some of the cookies installed on your device. In addition, as you browse the Site, we collect information about the individual web pages or products you view, the websites or search terms that referred you to the Site and information about how you interact with the Site. We refer to this automatically collected information as "Device Information".

We collect information about devices using the following technologies:

- Cookies" are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information on cookies and how to disable cookies, visit http://www.allaboutcookies.org.

- Log files" track actions on the site and collect data including your IP address, browser type, Internet service provider, referring/exit pages and time stamps.

- Web beacons", "tags" and "pixels" are electronic files used to record information about how you browse the Site.

In addition, when you make a purchase or attempt to make a purchase through the Site, we collect certain information about you, including your name, billing address, shipping address, payment information (including credit card numbers), e-mail address and telephone number. We refer to this information as "Order Information".

When we refer to "Personal Information" in this Privacy Policy, we mean both device information and order information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the order information we collect generally to fulfil all orders placed through the site (including processing your payment information, arranging for shipping and providing invoices and/or order confirmations). In addition, we use this order information to:

Contacting you ;

Screen our orders for potential risk or fraud; and

Where in accordance with the preferences you have shared with us, to provide you with information or advertisements relating to our products or services.

We use the device information we collect to help us detect potential risks and fraud (in particular, your IP address), and more generally to improve and optimise our site (for example, by generating analyses of how our customers navigate and interact with the Site, and to evaluate the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION

We share your personal information with third parties to help us use your personal information, as described above. For example, we use Shopify to power our online shop. You can read more about how Shopify uses your personal information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the site. You can find out more about how Google uses your personal information here: https://www.google.com/intl/en/policies/privacy/. You can also opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information that we receive, or to otherwise protect our rights.

As described above, we use your personal information to provide you with targeted advertising or marketing communications that may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative ("NAI") educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can disable targeted advertising by :

FACEBOOK - https://www.facebook.com/settings/?tab=ads

GOOGLE - https://www.google.com/settings/ads/anonymous

BING - https://advertise.bingads.microsoft.com/en -us/resources/policies/customized-advertisements

In addition, you can opt out of some of these services by visiting the Digital Advertising Alliance's opt-out portal at http://optout.aboutads.info/.

DO NOT FOLLOW

Please note that we do not change the data collection and use practices of our site when we see a Do Not Track signal from your browser.

If you are a European resident, you have the right to access the personal information we hold about you and to request that your personal information be corrected, updated or deleted. If you wish to exercise this right, please contact us using the details below.

In addition, if you are a European resident, we note that we process your information in order to fulfil any contracts we may have with you (for example if you place an order via the Site), or to pursue our legitimate business interests listed above. In addition, please note that your information will be transferred outside Europe, including to Canada and the United States.

DATA RETENTION

When you place an order through the site, we will retain your order information for our records unless and until you ask us to delete that information.

The Site is not intended for persons under the age of 18.

CHANGES

We may update this privacy policy from time to time to reflect, for example, changes in our practices or for other operational, legal or regulatory reasons.

CONTACT US

For more information about our privacy practices, if you have any questions, or if you would like to make a complaint, please contact us by e-mail at contact@petfish.com       

TEXT OF THE GENERAL CONDITIONS OF MARKETING :

We use a text messaging platform, which is subject to the following terms and conditions. By signing up for our SMS marketing and notifications, you agree to these terms and conditions. By entering your phone number at checkout and initiating a purchase, signing up via our subscription form or a keyword, you agree that we may send you SMS notifications (for your order, including abandoned cart reminders) and marketing offers via SMS. You acknowledge that consent is not a condition of any purchase. Your phone number, name and purchase information will be shared with our SMS platform "SMSBump Inc, a European Union company with an office in Sofia, Bulgaria, EU". This data will be used to send you targeted marketing messages and notifications. When sending the text messages, your telephone number will be passed to a text messaging operator to ensure delivery. If you wish to unsubscribe from receiving marketing messages and notifications by text message, please reply with STOP to any mobile message sent by us or use the unsubscribe link we have provided in any of our messages. You understand and agree that alternative methods of unsubscribing, such as using alternative words or requests, will not be considered a reasonable way to opt out. Messages and data charges may apply. If you have any questions, please text "HELP" to the number from which you received the messages. You can also contact us for more information. If you wish to unsubscribe, please follow the procedures above. If you wish to unsubscribe from receiving marketing messages and notifications via SMS, please reply with STOP to any mobile message sent by us or use the unsubscribe link we have provided in any of our messages. You understand and agree that alternative methods of unsubscribing, such as using alternative words or requests, will not be considered a reasonable way to opt out. Messages and data charges may apply. If you have any questions, please text "HELP" to the number from which you received the messages. You can also contact us for more information. If you wish to unsubscribe, please follow the procedures above. If you wish to unsubscribe from receiving marketing messages and notifications via SMS, please reply with STOP to any mobile message sent by us or use the unsubscribe link we have provided in any of our messages. You understand and agree that alternative methods of unsubscribing, such as using alternative words or requests, will not be considered a reasonable way to opt out. Messages and data charges may apply. If you have any questions, please text "HELP" to the number from which you received the messages. You can also contact us for more information. If you wish to unsubscribe, please follow the procedures above. If you have any questions, please send a "HELP" SMS to the number from which you received the messages. You can also contact us for more information. If you wish to unsubscribe, please follow the procedures above. If you have any questions, please send a "HELP" SMS to the number from which you received the messages. You can also contact us for more information. If you wish to unsubscribe, please follow the procedures above.

HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?

Processing time: 48 hours to process your order. International shipping takes 7-21 business days.

NOT FACEBOOK: This site is not part of the Facebook or Facebook Inc. website.

Furthermore, this site is not endorsed by Facebook in any way.

FACEBOOK is a registered trademark of FACEBOOK, Inc.